rrbaje Privacy Policy — Your Information Is Our Responsibility
rrbaje places the highest priority on the security of your personal information. This policy explains how we collect, use and protect your information.
This privacy policy ("Policy") applies to the website and services operated by rrbaje ("we", "our", "platform"). When you register, log in or use our services on rrbaje, you agree to the terms of this policy. Please read this document carefully. If you have any questions, contact our support team.
What Information We Collect
Registration and Account Information
When you create an account on rrbaje, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Preferred currency and language settings
- National ID card or passport details (where applicable for identity verification)
Financial Transaction Information
To process deposits and withdrawals, we collect the following information:
- bKash, Nagad or Rocket mobile banking number
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Page visit duration and navigation patterns
- Cookie and local storage data
- Referral source (where you came from before reaching our site)
How We Use Your Information
For the Purpose of Providing Services
- Account creation and management
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Maintaining gaming history and transaction records
- Providing customer support services
- Determining VIP tier advancement
For Security and Legal Compliance
- Preventing fraud and abuse
- Verifying account identity
- Detecting suspicious activity
- Fulfilling applicable legal obligations
- Enforcing responsible gaming policy
- Maintaining the integrity of our platform
For Communication and Improvement
With your consent, we may use your information for the following purposes:
- Informing you about new promotions and bonus offers
- Notifying you about platform updates and new features
- Providing a personalised experience based on your preferences
- Conducting customer satisfaction surveys
- Research for improving the quality of services
Information Sharing and Third Parties
Who We Share Information With
rrbaje never sells your personal information. We may share information with third parties only in the limited circumstances below:
- Payment Processors: Information necessary to process transactions with payment providers such as bKash, Nagad and Rocket.
- Identity Verification Services: With trusted verification partners to ensure account security.
- Technology Providers: Software and infrastructure providers required to operate the platform.
- Legal Authorities: In response to a court order or legal obligation.
Cookie Policy
Details of Cookie Use
Our website uses cookies to improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
Essential for storing login sessions, security tokens and language preferences. These cannot be disabled.
Analytics Cookies
Help analyse platform performance and user behaviour. Used on the basis of your consent.
Preference Cookies
Store your preferred games, display settings and personalised experience.
Security Cookies
Used for fraud detection, preventing unauthorised access and CSRF protection.
Data Retention and Security
Data Retention Period
We retain your information only for as long as it is necessary or legally required:
- Active account information: for the duration the account remains active
- Financial transaction records: minimum 5 years
- Identity verification documents: minimum 2 years after account closure
- Customer support communications: 1 year
- Marketing communication preferences: until a request for reconsideration is received
Data Security Measures
We use industry-standard technology to protect your information:
- SSL/TLS encryption technology
- Two-factor authentication (2FA) option
- Regular security audits and testing
- Limited data access for trained staff
- Firewall and intrusion detection systems
- Secure and encrypted data backups
Your Rights
Your Rights Regarding Your Information
As a user of rrbaje, you have the following rights:
Right of Access
The right to request a copy of any information we hold about you.
Right to Rectification
The right to request correction of inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your personal information in certain circumstances.
Right to Restrict Processing
The right to object to the processing of your information for marketing communications or specific uses.
Right to Data Portability
The right to receive a copy of your information in a structured format.
Right to Withdraw Consent
The right to withdraw consent at any time for information processed on the basis of consent.
To exercise any of the above rights, contact us via live chat or email. We will respond to your request within 30 days.
Privacy of Minors
Policy for Those Under 21
rrbaje is for individuals aged 21 or older only — this platform operates exclusively for those aged 21 or above. We do not knowingly collect information from minors.
- An age verification process is followed at the time of registration.
- If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
- If a parent or guardian becomes aware that their child is using our platform, please contact us immediately.
Policy Changes and Updates
Privacy Policy Update Process
rrbaje may update this privacy policy from time to time. We may amend this policy in the following circumstances:
- To keep pace with legal or regulatory changes
- In response to the addition of new services or features
- To improve data protection practices
- To bring clarity based on user feedback
For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after the effective date of the new policy will be considered your acceptance of the new policy.
Contact Us
Privacy-Related Contact
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
Email Address
Live Chat Support
24/7 support available in Bengali
Response Time
Instant on live chat; within 24-48 hours by email
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.
Our Commitment
- Your information will never be sold.
- Fully secured with SSL encryption.
- Marketing messages will not be sent without your consent.
- Requests to exercise your rights will be responded to promptly.
- Transparent and honest data management policy.
rrbaje is a safe and reliable platform. Protecting your information is our top priority.